Terms And Conditions
Please read this information carefully as it contains important details about your rights
and obligations as well as limitations and exclusions that may apply to you.
We will make every effort to match each order to your exact specifications. Because our
natural hair is 100% human hair and each individual piece comes from a separate donor
we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or
curly pattern, the color will range between a natural 1b and 60. In some cases we may
have natural lighter pieces that are available upon request but not guaranteed. Please
be forewarned, if you are dissatisfied with the color or texture, we will exchange your
purchase one time only. You may request a prepaid label to send back your hair and we
will do our best to meet your request based on the inventory on hand. If you are still
dissatisfied with the color or texture of your purchase, any future exchanges must be
done at your expense.
Please Note that ALL SALES ARE FINAL. No Refunds will be permitted.
1. A retail customer may exchange any goods within 14 days of delivery or
All goods are returned in the original condition they were received and in the
Any goods returned outside the original condition and/or packaging will be
reviewed by us to determine whether it is eligible for exchange as outlined in this
section. Exchange will not be provided where goods returned are in a used condition or
have been tampered with.
Used condition and tampering includes
1. been worn or washed, swim with.
2. been cut
3. been coloured, dyed, or permed
4. had heat applied for the purposes of straightening or curling
5. been removed from the original packaging. Hair Extensions are considered a
“Human Product” under United kingdom Health Department regulations and
returns cannot be accepted once opened and worn.
If any goods are determined to be used or tampered with, you will be notified via email
within 7 days of its return and the goods will be offered to be returned to you at your
We ask that you contact us at before posting your goods to us so we can guide you
through the process.
● In the case of Clip Extensions that have been removed from original packaging,
where a clip isn’t working or is broken. Clip Extensions are a “Human Product”
and we cannot accept returns after the product is removed from its packaging.
We will happily replace any broken clips on request, but not the entire hair
● Where a foreign uncoloured strand is apparent. We make every effort to ensure
this does not happen but in the event it is visible, this does not make the product
faulty or unfit for purpose.
● we will exchange goods for another colour or style only if the product has not
been damaged, worn, coloured or opened from original packaging.
The buyer is responsible for all postage costs when returning goods to us for exchange
due to change of mind. International clients are also responsible for any customs or
duties charge payable to return items to us.